Privacy Policy

Effective Date: [02/04/2025]

WPaintGenie (“we,” “our,” or “us”) is committed to protecting the privacy of visitors, customers, professionals, and partners who use our website and digital services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access the WPaintGenie website and related services.

1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide, including:

  • Full name

  • Email address

  • Phone number

  • Address or location details

  • Account registration details

  • Service requests, inquiries, or messages

b. Professional & Service Information

If you register as a painter or service provider, we may collect:

  • Business or professional details

  • Service categories and experience

  • Identification or verification documents (where required)

c. Payment Information

Payments for services or products are processed through secure third-party payment providers. WPaintGenie does not store your full debit or credit card details.

d. Non-Personal Information

We may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and interactions on the website

  • Date, time, and referral sources

2. How We Use Your Information

We use the information collected to:

  • Provide and manage WPaintGenie services

  • Connect users with painters and painting-related services

  • Process bookings, orders, and transactions

  • Communicate updates, confirmations, and customer support messages

  • Improve website performance and user experience

  • Prevent fraud and enhance platform security

  • Comply with legal and regulatory requirements

3. Cookies and Tracking Technologies

WPaintGenie uses cookies and similar technologies to:

  • Remember user preferences

  • Analyze website traffic and usage

  • Improve functionality and content relevance

You may disable cookies in your browser settings, but some features of the website may not function properly.

4. Sharing of Information

We do not sell or rent your personal information. Information may be shared only:

  • With trusted service providers (payment processors, hosting services, delivery or logistics partners)

  • With professional service providers (painters or vendors) to fulfill your requests

  • When required by law, regulation, or legal process

  • To protect the rights, safety, and property of WPaintGenie and its users

All third parties are required to keep your information confidential.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

Despite these measures, no online system can guarantee absolute security.

6. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. Any activity carried out through your account is your responsibility unless you notify us of unauthorized use.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services and support

  • Meet legal, accounting, or regulatory obligations

  • Resolve disputes and enforce our policies

You may request account deletion at any time.

8. Your Rights

You have the right to:

  • Access personal data we hold about you

  • Request correction or deletion of your information

  • Withdraw consent for marketing communications

Requests can be made through our official contact channels.

9. Children’s Privacy

WPaintGenie does not knowingly collect personal information from children under the age of 13. If such information is identified, it will be deleted promptly.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external platforms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the website signifies acceptance of the updated policy.

12. Contact Information

If you have questions or concerns regarding this Privacy Policy or your personal data, please contact us:

WPaintGenie
Email: inquiry@app.wpaintgenie.com.ng
Website: https://app.wpaintgenie.com.ng